Informationen für den Start mit Veriato 360


 

Frequently Asked Questions

Will the Veriato 360 Recorder (Client) work with Windows 10/8/7, Windows Vista and Windows XP computers?
Yes. The Veriato 360 Recorder (Client) will work with ALL editions of Windows 10/8 (with limited support for Metro), Windows 7, Windows Vista and Windows XP Professional. Windows XP Home is not currently supported.

Will the Veriato 360 Recorder (Client) work with Mac OS X?
Yes. The Veriato 360 Recorder (Client) will work with OS x 10.9 or higher with the latest builds for Mac. PowerPC processors are currently not supported.

Does Veriato 360 work with Citrix® XenApp™ or Microsoft® Terminal Services?
Veriato 360 will record all Windows users that log in to the server using Terminal Services or Citrix software. When reviewing the data, simply set the criteria to view the information by user, instead of by computer, and you will be able to review the information from each Terminal Services or Citrix user.

Can Veriato 360 be used in a Windows Workgroup Environment?
Yes. This will work as long as each computer has one Administrator Account with the exact same username and password (case sensitivity rules apply). When you wish to administer the computers, you would need to logon to the Veriato 360 Control Center computer using this account.

Will Veriato 360 work in a Novell Environment?
Veriato 360 will work in a TCP/IP Novell Environment provided the underlying Windows Network is configured properly.

Won’t Veriato 360 fill up our hard drives with data?
It is important to note that Veriato 360 will be configured so that the recordings are moved to the Data Vault and MS SQL Server Express Database (included components in all Veriato 360 software), thus effectively taking almost no disk space on the local computer, because recordings are automatically transferred from the local computers to the Data Vault and SQL Database several times per hour. In those cases where the computer being recorded becomes disconnected from the network, such as a laptop traveling for business, Veriato 360 continues to record and keeps the recordings on the local hard drive until the laptop reconnects to the network, and thus to the Data Vault and SQL Database, and automatically transfers all its saved recordings to the Data Vault and SQL Database at that point in time.

The amount of disk storage required per day for each computer being recorded will generally range from between 2 and 20 megabytes per day, depending upon the types of events being recorded. For example, if you choose not to record screen snapshots, the storage requirements go down substantially, perhaps to below one megabyte per computer per day.

With those computers writing to the Data Vault, won’t that be a lot of traffic on our network?
You would be surprised at how little traffic is generated. Plus, the traffic that is generated is managed to minimize bottlenecks. By default, every 4 minutes, each computer will automatically transfer recorded information to the Data Vault and SQL Database for no longer than 30 seconds. No information is recorded or sent across the network after a computer is idle for 3 minutes.

In eight hours, assuming a worst case scenario whereby the computer is constantly being used and interacted with for the full 8 hours, information is transferred approximately 120 times (every four minutes). Ten MB divided by 120 transmissions equals approximately 83 KB for each transmission.

Will I have to set up appropriate permissions for the folder where Veriato 360 stores its screen snapshots and email attachments?
All screen snapshot and email attachment recordings are saved by the Data Vault which is a Windows Service running with Administrator privileges. You will need to change only the permissions for the Data Vault folder if you wish non-Administrators to access recorded screen snapshots and email attachments.

Can I install the software to many computers at the same time?
Yes, Veriato 360 provides the ability to install and configure many computers simultaneously through the use of logical groups. Computers are assigned to the same group and then an installation or configuration change to a group creates an installation or configuration change to all computers in the group.

For instance, if you wish to install the same configuration to all computers in the Accounting Department, you can create a group titled „Accounting“ and assign the appropriate computers to that group. Veriato 360 will then allow you to push out an identical pre-configured installation to all of the computers in the „Accounting“ group.

Will Veriato 360 record laptops that are not always connected to the network?
When the Veriato 360 Recorder is installed on a laptop, it records activity to the network Data Vault as does any computer. If the Client is disconnected from the network, as is the case when a laptop travels, recording will still continue on the Client and all events will be saved locally on the laptop. After the laptop re-connects to the network, it will recognize that it once again has access to the Data Vault and SQL Database and upload the previously stored recordings.

Can I re-configure the Veriato 360 Recorder (Client) installation on several computers at the same time?
Yes. Veriato 360 features a mass update tool which allows you to update the settings on several computers at the same time, even if the computers are turned off.

I would like to install the Veriato 360 Recorder (Client) while users are logged off their machines. Is this possible?
Yes. This is possible on Windows 10/8/7, Windows Vista, and Windows XP computers.

In addition, Veriato Recorder (Client) installations can be scheduled for any time of the day allowing an administrator to schedule an installation on a Client computer, but the actual installation would not take place until the computer is not in use.

Is Technical Support available?
The first year of Premium Maintenance is included with the purchase of Veriato 360. Premium Maintenance provides you with both Technical Support and Product Updates. Technical Support is provided via email and telephone as well as through our online Knowledge Base. After the first year, renewal rates for Premium Maintenance start at $795, which entitles you to all of the above PLUS an additional full year of product and version upgrades.

 

Veriato 360: Systemanforderungen

Veriato 360 besteht aus 4 Komponenten: der Rekorder wird auf dem Windows PC oder Mac Remote installiert. Die 3 Server-seitigen Komponenten werden auf einem oder mehreren Windows-Computer/Server im Netzwerk installiert.

Rekorder (für aufzunehmende Computer & Laptops)

  • Windows Monitoring-Software für Windows 10/8/7, Vista, XP und Windows Server 2012/2008
  • Mac OS X Monitoring-Software für Mac 10.9 oder höher mit Intel 64-bit Prozessoren
  • Netzwerkzugriff (Networked on a Windows Domain, Workgroup, or Novell® Network)
  • Administrator Zugriff auf die PCs/Macs für die Remote Installation

Control Center (zur Verwaltung der User & Rekorder)

  • Windows Monitoring-Software für Windows: Systemanforderungen 10/8/7, Vista, XP und Windows Server 2012/2008
  • Netzwerkzugriff auf die Server, Datenbank und die zu überwachenden Computer (PC/Mac)

Dashboard (zum Abruf & Auswertung der Aufnahmen)

  • Windows Monitoring-Software für Windows 10/8/7, Vista, XP und Windows Server 2012/2008
  • Netzwerkzugriff auf die Veriato 360 SQL Instanz
  • Windows Login oder Login-Privilegien zur Datenbank

Server Komponenten (Verwaltung der Datenablage)

  • Windows Monitoring-Software für Windows 10/8/7, Vista, XP und Windows Server 2012/2008 oder 2003 (x32 oder x64)
  • Enterprise Class Server (Pentium® III / Intel® Xeon® , 8 GB RAM; empfohlen)
  • SQL Server Host (Server-OS in Englisch)
  • SQL Server Host Server-NTFS File System (nicht FAT32)
  • Statische IP-Addresse (empfohlen)
  • 40 GB Festplattenspeicher

 

Veriato 360: Angebot anfordern Veriato 360: Testen

Kundenservice

Haben Sie Fragen? +49-(0)6898-9443999